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Concierge - BlueSky by Wyndham Vacation Rentals

Job Description - Guest Services Agent/Concierge
Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.
Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
The Guest Services Agent/Concierge is a dual role, responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property.
Job Duties
+ Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc.
+ Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
+ Responsible for key control and preparing bank audits.
+ Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
+ Provide guests and owners with efficient, professional and accurate guest services resulting in improved guest and owner satisfaction. Responsible for coordination of in-room guest services directory. Responsible for providing and arranging all packaging details (sometimes with little notice) including but not limited to flowers, champagne, cruises, dining reservations, transportation.
+ Provide all guests and owners with friendly and professional guest services in a timely manner.
+ Coordination of in-room guest services directory. Handle and service all guests' and owners' needs, i.e., baby-sitters, photographers, florists, dentists, doctors, airline information, shuttle service, car rental, etc. in conjunction with an approved vendor list through the marketing department. Establish, when possible, appropriate commission between the vendors and staff.
+ Ensure that all arriving guests are notified of room availability within the standard time frame. Assist in establishment of guest recognition program, and in the development of amenities and welcome gifts for repeat and VIP guests.
+ Ensure all departments are aware of every aspect of activities and special events within the resort. Establish a weekly listing of all special events, times and directions for guests and guest services staff.
+ Ensure the cleanliness of the lobby, front entrance, and guest registration area. Ensure the brochure rack is in accordance with Wyndham Worldwide's Marketing Department's requirements.
+ Coordinate with front desk to ensure all guests' requests are handled in a satisfactory manner. Check VIP and owner units for proper cleanliness and condition before arrival. Notify front desk of return guests and welcome them appropriately. Perform special projects as requested.
Qualifications
+ Ability to multi-task and work in a fast paced environment
+ Excellent customer service skills
+ Education: High School diploma or equivalent required
+ Experience: Telephone marketing/sales experience


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