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Director of Housekeeping

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.   Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.   Responsibilities include (but are not limited to): Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts. Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work. Manage finances of housekeeping operations including budget, forecasts and inventory Provide staffing, training, counseling and performance reviews for the housekeeping department. Ensure employees understand expectations and parameters. Comply with all Resort policies, procedures and standards of operation. Ensure the Housekeeping Department leads the charge in regard to recycling Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns. Emphasize guest satisfaction -Market Metrix- during all departmental meetings and focus on continuous improvement. Capital budget, perform any additional tasks or projects as required. Supervise  the linen inventory based on forecast CPOR Supervise and review with the staff all the Hot Sos reports. Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity. Supervise the linen inventory based on forecast CPOR Other duties as assigned   Must meet these specific job requirements: High school diploma,  BA Preferred Previous experience in managing a hotel/resort housekeeping department 3+ years' experience in Supervisory/ Management Lift weight from 26-50 lbs - required Valid Colorado Drivers Licenses Microsoft Office Suite (Word, Excel, Outlook) Advance in English required Bilingual English/Spanish - preferred Good communication, organization and time management skills Branded Hotel Experience - preferred If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us a Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 162398
Salary Range: NA
Minimum Qualification
Less than 5 years

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